FAQ
1. What is Rock Island Gear?
Rock Island Gear is a Newfoundland-based apparel brand offering unique t-shirts, hoodies, and merchandise inspired by the culture and heritage of Newfoundland and Labrador.
2. What sizes do you offer?
We offer a wide range of sizes, typically from Small to 3XL for most items. Check the product description for specific size availability and our size chart for guidance.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order’s progress.
4. Do you ship internationally?
Yes, we ship both within Canada and internationally. Shipping fees and delivery times will vary depending on your location.
5. What is your return/exchange policy?
We accept returns and exchanges within 30 days of your purchase as long as the item is unworn and in its original condition. Please contact our support team for more details on processing a return or exchange.
6. Can I sell Rock Island Gear in my store?
Yes! We’re always looking for partners who want to sell our Newfoundland-inspired gear. Reach out to us via our contact page for more information on wholesale opportunities.
7. How do I care for my Rock Island Gear apparel?
For the best results, wash your items in cold water and tumble dry on low heat. Avoid using bleach or ironing directly over the design.
8. Do you offer custom designs?
Currently, we focus on our signature Newfoundland-inspired designs, but if you have a specific request, feel free to contact us, and we’ll see what we can do.